Watched around the clock
Uptime, speed and key forms are checked every few minutes, with alerts sent to our team.
Checked every 5 minutesWebsite Care & Support
Your website, looked after every day
Monthly care plans that keep your website updated, backed up, secure and fast, with a team on hand for changes whenever you need them.
99.9%uptime monitored
Dailybackups
Priorityurgent fixes
The difference
Neglected sites break. Cared-for sites grow.
Launch and forget
Nobody watchingThe contact form has stopped sending emails.
Since when? Nobody noticed for three weeks.
Who can fix it?
The original developer has moved on.
Risk
Gen7Ven care plan
Monitored and maintainedIs everything working on the site?
Yes. Forms are tested daily and backups are verified.
Can you add a page for our new office?
Done and ready for your review.
Peace of mind
Inside a month of care
Step by step, start to finish
Nothing is ever lost
Content and code are backed up daily, and restores are tested so they work when needed.
30 daily backups keptKept secure and current
Software updates and security patches are tested in staging before they reach your site.
12 updates applied safelyA clear monthly summary
A plain-English report covers uptime, speed, changes made and recommendations.
October report sent8,683 checksTypical automated and manual checks in one month
Benchmark
Problems fixed before customers notice
MonitoredGen7Ven care planmonitored, alerted, fixed
Ad hocAd-hoc freelancerwhen someone is available
ReactiveNo support in placefound by a customer
Use cases
What a care plan takes off your list
Security and updates
Patches applied and tested every month.
Uptime and speed
Downtime and slow pages caught in minutes.
Content changes
New pages and edits handled by our team.
Monthly reporting
Traffic, speed and issues summarised clearly.
Built in
Care that covers every part of your site
Security monitoring
Vulnerability scans, patching and SSL checks every month.
Tested backups
Daily backups with restore tests, kept off-site.
Speed checks
Core Web Vitals tracked and regressions fixed quickly.
Support hours
Monthly hours for changes, new pages and advice.
In depth
Website maintenance and support you can rely on
A website is never really finished. Software needs updating, security threats change, forms and integrations can quietly fail and content goes out of date. Our website care plans give you a dedicated team that monitors, maintains and improves your site every month, so it stays fast, secure and accurate while your own team concentrates on running the business.
Monitoring that catches problems early
Most website problems are discovered by customers, often days after they begin. We monitor uptime, page speed and critical journeys such as contact forms, bookings and checkout every few minutes from several regions. When something fails or slows down, our team is alerted immediately and starts investigating. Many issues are fixed before anyone outside the business notices. Every incident is recorded with its cause and fix, so recurring problems are addressed at the root rather than patched repeatedly.
Security updates and tested backups
Outdated software is the most common way websites are compromised. Each month we update frameworks, plugins and dependencies, testing every change in a staging copy before it reaches your live site. We run vulnerability scans, renew certificates and review user access. Daily backups of content and code are stored off-site, and we test restores regularly, because a backup that has never been restored cannot be trusted. If the worst happens, your site can be recovered quickly.
Small changes without the wait
Every plan includes monthly support hours for content updates, new pages, design tweaks and small features. Requests go to a named team who already know your website, so there is no time lost explaining how it works. Urgent issues are prioritised ahead of routine work. Unused hours can be put towards larger improvements, and we will tell you plainly when a request is better handled as a separate project with its own estimate.
Clear reports and steady improvement
At the end of each month you receive a short, plain-English report covering uptime, speed, security updates, changes made and support time used. We also highlight opportunities, such as slow pages, broken links or content that could rank better, with a recommendation for each. Over time this turns maintenance into steady improvement, keeping your website a reliable source of enquiries rather than a project that needs replacing every few years.
Plugs into
Platforms we look after
Next.jsWordPressShopifyWebflowVercelCloudflareGitHubSentryGoogle AnalyticsGoogle Search Console
FAQ
Website Care & Support: common questions
What is included in a website care plan?
Every plan includes uptime and speed monitoring, daily backups with restore testing, security updates, vulnerability scans, certificate checks, a monthly report and a set number of support hours for changes. Higher plans add faster response times, more support hours and regular SEO and conversion reviews.
Can you look after a website you did not build?
Yes. We start with a short onboarding audit of the code, hosting, plugins and security. We fix anything urgent, document how the site works and then move it onto a regular care plan. If the audit finds serious problems, we explain the options and costs clearly before going further.
How quickly do you respond to problems?
Outages and security issues detected by our monitoring are investigated as a priority. Response times for urgent and routine requests depend on the level of cover you choose, and they are agreed in writing in your plan.
Is hosting included?
It can be. We can manage hosting on fast, secure platforms such as Vercel or Cloudflare as part of your plan, or maintain the site on your existing hosting. Either way, we monitor performance and handle configuration, so you do not need to deal with hosting providers yourself.
Is there a minimum contract?
Care plans run month to month after an initial three-month period, which covers onboarding and setting up monitoring. You can change plan as your needs grow, and if you ever leave we hand over all access, code and documentation.
Website Care & Support
Let us look after your website
Send us your website address and we will run a free health check and recommend the right care plan.