We learn your app inside out
Code, dependencies, crash history and store reviews audited to find the biggest risks first.
18 outdated libraries, 3 known vulnerabilitiesApp Maintenance & Support
Apps that stay fast, secure and current
App maintenance services with 24/7 monitoring, OS updates and security patches, so problems are fixed before users notice.
24/7 global support99.9% uptime SLADay-one OS support
OPS
Retail app · ProductioniOS, Android and API monitored · 00:00
On watch 24/7Alert received·
The difference
Reactive fixes cost users. Proactive care keeps them.
Typical fix-when-broken support
Slow to respondThe app crashes after the new iOS update.
Thanks, we will look into it next week.
*leaves a one-star review*
Ticket still open.
Churn risk
Gen7Ven maintenance
Fixed proactivelyWe tested against the iOS beta in June.
The compatible version is already live.
Update installed. Everything just works.
Crash-free sessions: 99.8% this week.
Stability
Inside a quarter of support
Step by step, start to finish
Problems found before reviews
Crash reporting, performance traces and uptime checks alert our team around the clock.
Alert: ANR rate above 0.5% on AndroidFixes shipped safely
Hotfixes pass automated regression tests, then roll out in stages with instant halt.
Hotfix 3.2.1 live, crash rate back to normalReady for every new OS
New iOS and Android versions tested in beta, so your app works on launch day.
Compatible build approved before release80 issues resolvedIllustrative issues resolved in a first quarter of maintenance
Benchmark
From alert to fix, without the wait
Gen7Ven monitored supportalerted, diagnosed, patched
ProactiveTypical ad-hoc supportwhen someone is available
When availableNo maintenance planusers report it in reviews
After reviewsUse cases
Who needs ongoing app support
01
Consumer apps
Ratings protected through every OS release.
02
Fintech and payments
Security patches and compliance kept current.
03
Enterprise field apps
Fleet devices kept working without downtime.
04
Inherited apps
Apps from other agencies audited and stabilised.
Built in
Built in to every support plan
24/7 monitoring
Crash, performance and uptime alerts watched around the clock.
Security patching
Vulnerable dependencies updated and patched as a priority.
OS readiness
Tested against iOS and Android betas before public release.
Staged releases
Every fix rolls out gradually, with instant halt if needed.
In depth
App maintenance services that keep your app current
An app that is not maintained slowly breaks. New operating systems, devices, store policies and security threats arrive every year. Our app maintenance services keep your app stable, secure and compatible, with 24/7 global support and a 99.9% uptime SLA for the backend services we operate.
App support and maintenance that is proactive
Most support arrangements wait for something to break. Ours starts with monitoring: Firebase Crashlytics or Sentry for crashes, performance traces for slow screens, and uptime checks for the APIs behind the app. Alerts reach an engineer around the clock, and most issues are diagnosed from the data before a user reports them. Fixes go through automated regression tests and a staged rollout, so a hotfix reaches a small share of users first and can be halted instantly if anything looks wrong.
App updates for every new iOS and Android release
Apple and Google publish beta versions of their operating systems months before release. We test your app against those betas, fix deprecated APIs and layout issues, and prepare a compatible build so it works on launch day. The same discipline applies to dependencies: we review libraries regularly, update them in small steps rather than painful jumps, and keep build tools current. App updates stop being emergencies and become a predictable part of the roadmap, alongside the new features you want to ship.
Taking over an existing app
Many clients come to us with an app built by another agency or a team that has moved on. We start with a technical audit covering code quality, architecture, dependencies, security, crash history and store reviews, then agree a stabilisation plan that tackles the highest risks first. Once the app is stable, maintenance continues on a predictable plan, with capacity for improvements and new features. Our engineering follows SOC2-ready and GDPR-compliant practices, which matters when user or payment data is involved.
Performance and cost optimisation over time
Ongoing maintenance is also the right moment to make an app faster and cheaper to run. We review launch time, screen rendering, battery use and app size, and fix the issues that monitoring shows affect the most users. On the backend, we tune queries, caching and hosting so infrastructure costs grow more slowly than usage. Small, regular improvements like these keep ratings healthy and protect retention, and they are far cheaper than the large rebuild an unmaintained app eventually needs.
Plugs into
Monitoring and delivery tools we run
SentryFirebaseDatadogBitriseGitHub ActionsFastlanePagerDutySnykDependabotJira
FAQ
App Maintenance & Support: common questions
What do app maintenance services include?
Our app maintenance services cover 24/7 crash and performance monitoring, hotfixes, operating system compatibility updates, dependency and security patching, store policy compliance and backend upkeep. Plans also include capacity for small improvements and feature work, with regular reports on stability, performance and what was changed.
Why does a mobile app need ongoing maintenance?
Apple and Google release major operating system updates every year, along with new devices, screen sizes and store policies. Libraries the app depends on receive security fixes. Without maintenance, an app gradually develops crashes, layout problems and vulnerabilities, and may eventually be removed from the stores for non-compliance.
How do you handle emergency security patches?
We monitor vulnerability databases and dependency alerts for every app we support. When a critical issue affects your app, we prepare a patch, run it through automated tests and release it through an expedited store review where appropriate, as a priority once the risk is identified. You are informed at each step.
Can you maintain an app built by another agency?
Yes. We begin with a technical audit of the code, dependencies, infrastructure and crash history, then agree a stabilisation plan. Once the highest risks are resolved, the app moves onto a standard support plan. We work with native Swift and Kotlin apps as well as React Native.
App Maintenance & Support
Ready to stop firefighting?
Tell us about your app. We will audit its health and propose a support plan that fits.