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UX Research & Discovery

Know what to build before you build it

Product discovery services that turn interviews, data and stakeholder goals into a validated, prioritised roadmap.

Evidence-ledclear roadmap
≤3 stepsto any key action
1 briefevery team signs off
The difference

Assumptions build the wrong thing. Discovery builds the right one.

Build-first project

Rework after launch
We need a dashboard with every metric on it.
Understood. Design starts on Monday.
Users are not logging in. Can we redesign it?
That will be a new phase and a new budget.
Rework

Gen7Ven discovery

Validated before build
We need a dashboard with every metric on it.
First, let us ask eight users what they check daily.
So they mainly need to see late orders?
Yes. One focused view, tested before anything is built.
Confidence
Inside a discovery sprint
0risks retired
AlignDays 1–2
ResearchDays 3–6
SynthesiseDays 7–8
RoadmapDays 9–10
Illustrative count of product risks resolved in a typical discovery sprint
01 · Align

Goals everyone agrees on

Stakeholder workshops turn opinions into shared KPIs, constraints and one clear problem statement.

"Cut onboarding drop-off from 40% to 20%."
02 · Research

Evidence from real users

Interviews, analytics and a competitor audit show how people behave, not only what they say.

"8 interviews · 3 archetypes · 12 competitors"
03 · Synthesise

Patterns, not anecdotes

Notes are tagged and clustered into journeys and an information architecture with clear priorities.

"Top friction: exceptions tracked in spreadsheets"
04 · Roadmap

A plan engineering can price

A strategic brief with prioritised flows, scope and success metrics, ready for design and estimation.

"MVP: 6 flows · 3 KPIs · 1 release"
Benchmark

From open question to clear answer

Focused sprintGen7Ven discovery sprintstructured research and synthesis
Fitted around workTypical in-house discoveryfitted around other work
After launchNo discoveryproblems found after launch
Use cases

Where discovery pays back fastest

01

New product idea

Validate demand before committing a build budget.

02

B2B SaaS onboarding

Map roles and permissions so teams adopt faster.

03

Legacy product redesign

Decide what to keep, rebuild and retire.

04

Conversion path review

Find where users stall before they buy.

Built in

What discovery gives you

Behavioural archetypes

Designed around goals and skills, not only demographics.

Information architecture

Every key action reachable within three interactions.

Stakeholder alignment

Shared KPIs agreed before any design work starts.

Strategic brief

Prioritised flows, scope and metrics, ready to estimate.

In depth

UX strategy and research that de-risks your roadmap

Our product discovery services answer the most expensive question in software: what should we build first? In a focused discovery sprint we combine stakeholder workshops, user interviews, analytics and competitor review into a single, prioritised plan. You start design and engineering with evidence, agreed metrics and a scope your team can estimate with confidence.

What product discovery services include

Discovery begins with alignment. We run a stakeholder workshop to agree business goals, constraints and the KPIs that will define success. We then interview users, review existing analytics and audit the competitive landscape. Everything we learn is synthesised into behavioural archetypes, journey maps and an information architecture that shows how the product should be structured. The final output is a strategic brief, sometimes called a product requirements document, that lists prioritised flows, success metrics and open risks. It gives designers, engineers and budget holders one shared reference, so decisions are not reopened halfway through the build.

UX research methods we use

We choose methods to fit the decision, not the other way round. One-to-one interviews reveal motivations and workarounds. Contextual sessions show how people actually use your product at work. Analytics and session recordings show where users drop off at scale, while short surveys help size a problem. We focus on archetypes rather than personas: instead of age and location, we describe goals, technical confidence and behaviour inside the product. That lets us design for intent. All notes are tagged in a research repository, so every insight in the final brief links back to real evidence.

From product strategy workshop to roadmap

Insight only helps if it changes what gets built. In the closing product strategy workshop we score opportunities by user value, business impact and effort, then agree a sequence. The information architecture is shaped so that any critical action can be reached in three interactions or fewer. Low-fidelity wireframes test the riskiest flows before high-fidelity design begins. The roadmap that results is deliberately small at first: a focused release that proves value quickly, followed by clearly defined next steps. Scope creep becomes easier to resist because every addition is measured against the agreed goals.

Plugs into

Research and synthesis tools we use

MiroDovetailMazeNotionFigmaGoogle AnalyticsHotjarTypeformLoom
FAQ

UX Research & Discovery: common questions

How long does a product discovery phase take?

The length of discovery depends on the complexity of the product and the number of stakeholders and user groups involved. It is the most intensive part of a design engagement because everything that follows depends on it. Smaller questions, such as validating a single flow, can be answered with a shorter piece of work.

What is the final output of discovery?

You receive a strategic brief that sets out goals, success metrics, behavioural archetypes, journey maps, the information architecture and a prioritised roadmap. Low-fidelity wireframes illustrate the most important flows. The brief is written so that designers can start immediately and engineers can estimate effort with confidence, without needing to repeat the research.

What is the difference between personas and archetypes?

Personas usually describe demographics such as age, job title and location. Archetypes describe behaviour: what people are trying to achieve, how confident they are with technology and what gets in their way. We care less about who a user is and more about how they act inside your product, which lets us design for intent rather than identity.

Do we need UX strategy if we already know what to build?

Often a shorter discovery is still worthwhile. Teams usually know the destination but not the best route, and a few interviews can reveal a simpler flow, a missing user group or a feature nobody will use. Even a short round of validation tends to save far more time later, because rework after launch is the most expensive kind.

How do you recruit participants for user research?

Where possible we speak to your existing customers, recruited through your CRM, support team or an in-product invitation. For new products we use specialist recruitment panels screened against the archetypes we agree with you. Participants are briefed, consent is recorded and personal data is handled in line with GDPR throughout the study.

UX Research & Discovery

Start with the right questions

Book a discovery call and we will outline the research your product needs before design begins.